Lorna Brown
- Advantages
I am impressed with the immediate action on the wrong item despatched to me. It was immediately rectified and my correct item was despatched.
- Comment
Service Excellency
- Advantages
While the products arrived on time I.e on 16 December 2012, it took more than 10 days for delivery because of wrong billing by Genie. The latter quoted 145 AU $ instead of AU 86$ as paid. I had to make several calls to the local DHL office. All in all, a harrowing experience because of a misunderstanding.
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